Help

Frequent questions

• How do I get my money back for a bookPurchases and receipts

  In “Purchases and receipts” a bought book has “Get a refund”: within 14 days, if you have read less than a third after the free chapters. If a book is hidden for breaking the rules, we refund you ourselves.

  Open purchases →
• My place in a book is goneReading and saves

  As a guest your place is kept only in this browser — sign in and it will be on all your devices. When a book is updated, your path moves to the new edition; if its scene is gone, you return to the last page that remains.

  My library →
• A book won’t open or is stuckReading

  Reload the page: a book already loaded reads even offline. If the book has a dead end or an empty page, report the book — “The book doesn’t work” goes straight to its author.

  To the catalog →
• How do I get into the catalogPublishing

  You need a finished book with a cover, an age rating and at least one ending, and a confirmed email. In the studio: “Share” → “To the catalog — after review”; a moderator usually takes 1–2 days, the link works right away.

  Publishing rules →
• When do payouts comeAuthor’s desk

  Money from a purchase becomes available after 14 days — the time for refunds. Payouts start together with the payment provider; until then everything accumulates in the author’s desk.

  Author’s desk →
• I found someone else’s text or coverReports and rights

  At the bottom of the book page — “Report” → “Someone else’s text or cover”. If you hold the rights, write to us below with the topic “Other”.

  Publishing rules →